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RESOURCES CENTRE

Academic research and authoritative sources showing how of creativity and improvisation effects the organisation and its people

It turns out that there is a small, but growing academic literature on improvisation and there is evidence that improvisation skills and techniques can contribute to many different areas of business management, such as crafting strategy, cultivating leadership as well as developing individual and team skills.

Julia Knight, Work & Organisational Psychologist

APPLIED IMPROVISATION AT WORK

COMMON ISSUES AND THEIR SOLUTIONS REACHED THROUGH IMPROV@WORK

This covers issues such as remote work, isolation, productivity issues, team connection, talent retention, performance management

ENSEMBLE COLLABORATION, SUPPORT AND RISK TAKING

❝Embrace the ensemble: there’s an important axiom in Improvisation, ‘Always take care of your partner’. … Take responsible risk: most decisions have to be made with imperfect information anyway. Use your ensemble to help you solve vexing problems and support you when things go wrong.❞

DEALING WITH AND MANAGING CHANGE

❝Orlikowski says, “Organisations that stay flexible take advantage of new opportunities, explore new ways of working, and resolve unanticipated consequences.”❞

HOW TO LEAD WITH SERVICE IMPROV

❝”I need you to go past your lines and come from who you are, not what you recall.” Excellent customer service comes from going beyond the basics to “come from who you are.” Elsa knew how to do her job “by the book,” so she could do it “by the customer.”❞

IMPROV USED WITHIN FORTUNE 500 COMPANIES

❝We give them tools to create a ‘Yes and’ culture. ‘Yes and’ is a principle of improv that emphasizes building upon what someone has just said instead of ignoring them and going in your own direction.❞

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