RESOURCES CENTRE
Academic research and authoritative sources showing how of creativity and improvisation effects the organisation and its peopleCASE STUDIES
CASTLEREAGH BOUTIQUE HOTEL • NeuroPlay - 6 months
- 17% increase in room cleaning efficiency
- 25% more conversation and interaction across the hotel
- 10-16% increase in quicker payment of bad debts
- 60% more compliments from guests
- 5-15% increase in Overall Service score on Medalia
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APPLIED IMPROVISATION AT WORK
It turns out that there is a small, but growing academic literature on improvisation and there is evidence that improvisation skills and techniques can contribute to many different areas of business management, such as crafting strategy, cultivating leadership as well as developing individual and team skills.
How to Keep Teams Working Well Together with “Yes, And”
Improv takeaways from Google’s Project Aristotle
Takeaways from “How Improv Methods from Comedy Can Lift Business Performance” (Knowledge@Wharton)
This is a great interview with the father of 'Improv for Business', Bob Kuhlan by the Wharton School of Business. Here are some takeaways which I believe frames how improv can change how you see your interacton within your organisation. “Using the tenets of...
COMMON ISSUES AND THEIR SOLUTIONS REACHED THROUGH IMPROVISATION
This covers issues such as remote work, isolation, productivity issues, team connection, talent retention, performance management
ENSEMBLE COLLABORATION, SUPPORT AND RISK TAKING
❝Embrace the ensemble: there’s an important axiom in Improvisation, ‘Always take care of your partner’. … Take responsible risk: most decisions have to be made with imperfect information anyway. Use your ensemble to help you solve vexing problems and support you when things go wrong.❞ ►
DEALING WITH AND MANAGING CHANGE
❝Orlikowski says, “Organisations that stay flexible take advantage of new opportunities, explore new ways of working, and resolve unanticipated consequences.”❞ ►
HOW TO LEAD WITH SERVICE IMPROV
❝”I need you to go past your lines and come from who you are, not what you recall.” Excellent customer service comes from going beyond the basics to “come from who you are.” Elsa knew how to do her job “by the book,” so she could do it “by the customer.”❞ ►
IMPROV USED WITHIN FORTUNE 500 COMPANIES
❝We give them tools to create a ‘Yes and’ culture. ‘Yes and’ is a principle of improv that emphasizes building upon what someone has just said instead of ignoring them and going in your own direction.❞ ►