RESOURCES CENTRE
Academic research and authoritative sources showing how of creativity and improvisation effects the organisation and its peopleCASE STUDIES
CASTLEREAGH BOUTIQUE HOTEL โข NeuroPlay - 6 months
- 17% increase in room cleaning efficiency
- 25% more conversation and interaction across the hotel
- 10-16% increase in quicker payment of bad debts
- 60% more compliments from guests
- 5-15% increase in Overall Service score on Medalia
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APPLIED IMPROVISATION AT WORK
It turns out that there is a small, but growing academic literature on improvisation and there is evidence that improvisation skills and techniques can contribute to many different areas of business management, such as crafting strategy, cultivating leadership as well as developing individual and team skills.
An Enjoyable Place to Work Keeps People
Part 1: I had a long chat the other day with a sales director at a large-ish digital consulting firm, and we fell onto the topic of fun being a key part of going to work. I really liked what he said:โSo, we've lost the fun out of a lot of things, especially since...
One Word Story
๐๐๐ซ๐ญ ๐: ๐ฉ๐ซ๐จ๐๐๐ฌ๐ฌ๐ข๐จ๐ง๐๐ฅ๐ฌ ๐ฃ๐ฎ๐ฌ๐ญ ๐ฐ๐๐ง๐ง๐ ๐ก๐๐ฏ๐ ๐๐ฎ๐งOver the last few years, I have led the 'One Word Story' activity the most (easily 100 times).I play it with scientists, accountants, students, lawyers, entrepreneurs, all sorts. And at least half of the time, the story...
Staying Innovative in the Face of Change
One financial investment services firm told me on Friday they're not taking on any new third parties. They can see how the economy will be in 9 months time for their clients.When I hear that, I think .....๐ ๐๐ก๐๐ซ๐ ๐ฐ๐ข๐ฅ๐ฅ ๐๐ ๐๐๐ ๐ญ๐ข๐ฆ๐๐ฌ, ๐๐ง๐ ๐ญ๐ก๐๐ง ๐ญ๐ก๐๐ฒ ๐ฐ๐ข๐ฅ๐ฅ ๐๐ก๐๐ง๐ ๐๐ ๐๐ก๐๐ง...
Know Your Product
Last week, I got some quotes for designing the walls of next month's expo stall at Australian HR Institute (AHRI) national convention.And I originally had this idea of using a dozen individual stickers with about five words each, rather than printing up entire custom...
Money vs relationships as the goal
This might be a little controversial, but I thought I'd give it a shot anywayโฆI talked recently with a good friend about entrepreneurs within her industry who focused too much on making money as the symbol of their success, as well as a massive status definer.However...
COMMON ISSUES AND THEIR SOLUTIONS REACHED THROUGH IMPROVISATION
This covers issues such as remote work, isolation, productivity issues, team connection, talent retention, performance management
ENSEMBLE COLLABORATION, SUPPORT AND RISK TAKING
โEmbrace the ensemble: thereโs an important axiom in Improvisation, ‘Always take care of your partner’. โฆ Take responsible risk: most decisions have to be made with imperfect information anyway. Use your ensemble to help you solve vexing problems and support you when things go wrong.โ โบ
DEALING WITH AND MANAGING CHANGE
โOrlikowski says, โOrganisations that stay flexible take advantage of new opportunities, explore new ways of working, and resolve unanticipated consequences.”โ โบ
HOW TO LEAD WITH SERVICE IMPROV
โ”I need you to go past your lines and come from who you are, not what you recall.” Excellent customer service comes from going beyond the basics to “come from who you are.โ Elsa knew how to do her job “by the book,” so she could do it “by the customer.”โ โบ
IMPROV USED WITHIN FORTUNE 500 COMPANIES
โWe give them tools to create a โYes andโ culture. ‘Yes and’ is a principle of improv that emphasizes building upon what someone has just said instead of ignoring them and going in your own direction.โ โบ