RESOURCES CENTREAcademic research and authoritative sources showing how of creativity and improvisation effects the organisation and its people
CASTLEREAGH BOUTIQUE HOTEL • NeuroPlay - 6 months
- 17% increase in room cleaning efficiency
- 25% more conversation and interaction across the hotel
- 10-16% increase in quicker payment of bad debts
- 60% more compliments from guests
- 5-15% increase in Overall Service score on Medalia
APPLIED IMPROVISATION AT WORK
It turns out that there is a small, but growing academic literature on improvisation and there is evidence that improvisation skills and techniques can contribute to many different areas of business management, such as crafting strategy, cultivating leadership as well as developing individual and team skills.
Part 1: I had a long chat the other day with a sales director at a large-ish digital consulting firm, and we fell onto the topic of fun being a key part of going to work. I really liked what he said:❝So, we've lost the fun out of a lot of things, especially since...
𝐏𝐚𝐫𝐭 𝟐: 𝐩𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥𝐬 𝐣𝐮𝐬𝐭 𝐰𝐚𝐧𝐧𝐚 𝐡𝐚𝐯𝐞 𝐟𝐮𝐧Over the last few years, I have led the 'One Word Story' activity the most (easily 100 times).I play it with scientists, accountants, students, lawyers, entrepreneurs, all sorts. And at least half of the time, the story...
One financial investment services firm told me on Friday they're not taking on any new third parties. They can see how the economy will be in 9 months time for their clients.When I hear that, I think .....😔 𝐓𝐡𝐞𝐫𝐞 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐛𝐚𝐝 𝐭𝐢𝐦𝐞𝐬, 𝐚𝐧𝐝 𝐭𝐡𝐞𝐧 𝐭𝐡𝐞𝐲 𝐰𝐢𝐥𝐥 𝐜𝐡𝐚𝐧𝐠𝐞😋 𝐓𝐡𝐞𝐧...
Last week, I got some quotes for designing the walls of next month's expo stall at Australian HR Institute (AHRI) national convention.And I originally had this idea of using a dozen individual stickers with about five words each, rather than printing up entire custom...
This might be a little controversial, but I thought I'd give it a shot anyway…I talked recently with a good friend about entrepreneurs within her industry who focused too much on making money as the symbol of their success, as well as a massive status definer.However...
COMMON ISSUES AND THEIR SOLUTIONS REACHED THROUGH IMPROVISATION
This covers issues such as remote work, isolation, productivity issues, team connection, talent retention, performance management
ENSEMBLE COLLABORATION, SUPPORT AND RISK TAKING
❝Embrace the ensemble: there’s an important axiom in Improvisation, ‘Always take care of your partner’. … Take responsible risk: most decisions have to be made with imperfect information anyway. Use your ensemble to help you solve vexing problems and support you when things go wrong.❞ ►
HOW TO LEAD WITH SERVICE IMPROV
❝”I need you to go past your lines and come from who you are, not what you recall.” Excellent customer service comes from going beyond the basics to “come from who you are.” Elsa knew how to do her job “by the book,” so she could do it “by the customer.”❞ ►
IMPROV USED WITHIN FORTUNE 500 COMPANIES
❝We give them tools to create a ‘Yes and’ culture. ‘Yes and’ is a principle of improv that emphasizes building upon what someone has just said instead of ignoring them and going in your own direction.❞ ►