Save operational expenses up to $360K/year • build high-performing teams through listening and accepting • see the effect starting from the 8 minutes mark
Backed by science and experience JOIN OUR 13TH DECEMBER 2023 WEBINARLET'S DISCUSS ABOUT YOUR STAFF'S LISTENING SKILLSLET’S OVERCOME COMMUNICATION BLOCKS AT WORK.
Management leads with LAB leadership: authentically Listening, Accepting, and Building on others’ ideas. This grows trust, support and respect, which is shown by acting on staff feedback, even if it is contradictory.
This signals to staff they can shift from self-centeredness towards ‘service from the heart’, and from an unproductive ‘no’ mindstate to being at ease in postponing judgement.
And what types of outcomes do you see?
- 25% increase in healthy and functional relationships among colleagues. ⎋
- 10-16% boost in customers relations. ⎋
- Conflict diminishing as problem-solving prevails.
- A natural ‘social’ resilience and growth mindset.
- Significant cost savings and a positive effect on revenue.
If you could achieve similar gains, where would you and your business be now?
STRONG STAFF RELATIONSHIP INTEL BREAKS THE CYCLE OF REGULARLY PUTTING OUT FIRES.
And you get true behavioural intel by observing real-time subtle changes in staff. How are they making others look good? How often to they use ‘and’ rather than ‘but’? Do they pick up on each other’s ‘shiny things’?
This due diligence around psycho-social risks shows where your people are really at and where they can thrive. So when ‘people problems’ invariably arise, you’re not caught off guard, needing to spend resources constantly putting out fires and fixing initially smaller situations.
Yes, this takes effort. And poor players may attempt to wind back any good work. So instead, uplift the majority good actors with LAB, and see (sometime rapid) growth in individuals, teams, and the organisation as a whole.
Session with Peter May and members of the CBD Sydney Chamber of Commerce. Thanks to Michael Thompson Photography
LET’S UNCOVER THE HIDDEN MINDSETS IN YOUR TEAMS.
A VISUAL FIVE-PERSON “TEAM A” FRAMEWORK MAP
In this example, Person 1 has poor relationships with Person 2 and 3, however gets on fine with person 5 and could improve their relationship with Person 4.
On the other hand, Person 5 gets on with most of their colleagues, including those in Team C.
THINK OF YOUR WORKPLACE LIKE AN ENGINE OR A SYMPHONY – KICKSTART IT WITH LAB.
The out-of-tune sync between staff blocks good performance, and that is often due to unexplored behaviours and attitudes.
Doing a mud crawling team-bonding experience helps soar immediate connection among teams. Within 10 days though, you wouldn’t know it happened.
Instead, give people permission to reveal what hinders true connection, and you start the journey towards a sustainable culture.
By bringing in fun experiential activities, people’s brain neuroplasticity alters subtly, as individuals immersed in the fun are unaware of the transformative process occurring within their minds.
Following each session, we collaborate with decision-makers to fine-tune the activities of the next session. This is similar to replacing worn out parts of an engine or taking out a ‘diva’ mindset. The system starts to purr more and become tight.
And consistent practice of LAB unlocks hidden ideas (your IP) and propels your organisation forward with a market edge.
The result? In-tune and happier leadership orientated in-person or remote teams.
CULTURAL TRANSFORMATION IN 8 MINUTES.
One example activity: ‘0 to 10’.
Within 8 minutes, their mindset rapidly changed, giving them the permission to think differently and trust each other more.
LISTENING/BECOMING MORE PRESENT
⓵ They are focused on where others are at, and less on themselves.
AWARENESS
⓶ Then they become more aware of how they influence the conversation, and also pick up on the other person’s cues more.
CONNECTING
⓷ In other words, they speak everyone else’s language more.
TRUSTING
⓸ And they are more likely to develop greater trust between each other.
And they’re fun to keep doing. That’s the key for their impact.
ENSEMBLE, COLLABORATION, AND RISK TAKING
❝Embrace the ensemble: always take care of your partner. … Take responsible risk: most decisions are made with imperfect information anyway. Use your ensemble to help you solve vexing problems and support you when things go wrong.❞
THIS IS WHAT THEY SAY.
Paul Brasch
General Manager
Castlereagh Boutique Hotel ⎋
The team started to communicate in trust each other and be more open with each other ...
The team started to communicate in trust each other and be more open with each other. And that was a springboard for a new game plan, which we’re now rolling out in 2022.
Omar Afiouni
Chief Strategy Officer
MAP Institute ⎋
The session was great fun! It helped us bond ……
The session was great fun! It helped us bond further.
I can see great benefit in it being a catalyst for smoother, easier communication, as well as a support mechanism to enhance positive communication and culture.
Laura Athena Walker
Account Executive
EzyCollect ⎋
It helped us to think more positively about how we ...
Eric ran a four-week program with the sales team to facilitate communication and team building.
- It helped us to think more positively about how we communicate with each other and with our clients.
- It also helped to strengthen and renew our bonds, as we remembered why we all love each other’s company.
Thanks Eric!
Holly Kershaw
Australian Institute of Botanical Sciences, Royal Botanic Gardens and Domain Trust ⎋
it was super-worthwhile as both a team-building exercise and an individual ...
Just wanted to say a big THANK YOU for organising this morning’s session and it was super-worthwhile as both a team-building exercise and an individual brain-rejuvenator.
Lauren Calutti
Head of Sales and Partnerships
BLD ACDMY ⎋
A perfect way for teams to bond ...
Eric, your improv session was fantastic. A perfect way for teams to bond. Well done to you!
Isaac Verghase
Small Business Consultant
APM Sydney ⎋
I call Eric's improv sessions "paradigm shifters" ...
I have attended Eric’s sessions and they are fun. I call Eric’s improv sessions “paradigm shifters”.
Tulsi van der Graaff
Brave People Solutions ⎋
... after years of conflict and challenge, the group relaxed more than they had in a long time
I was impressed with how connecting and fun his sessions are. It was a very different way of exploring teamwork, team dynamics, communication, and collaboration, and it produced much laughter and fun while supporting their mental health and connection.
During a session focused around group healing and resolution through fun, after years of conflict and challenge, the group relaxed more than they had in a long time. They laughed and obtained key insights into how they interact together, which set the foundation for more honest sharing and conversation.
I would definitely recommend Eric for teams and groups looking to learn about their own dynamics, enhance collaboration and for general team-building.
OUR OFFERS.
TEAM RELATIONSHIP FRAMEWORK
In 45 minutes, you can uncover the unspoken team dynamics that explain the why and how of poor or average communication, and then look at what can fix it. ▶︎
FOUNDATION PROGRAM
In three 90-minute team communication sessions, we lay the foundation for a connected workforce that listens, accepts and builds on each others ideas, thus reducing conflict and engaging different ways of thinking. ▶︎
'NEUROPLAY' PROGRAM
Building on from Foundation, we deepen the principles and set up your organisation to excel financially and socially in your new or renewed culture. ▶︎
MAINTENANCE
We collaborate with everyone from customer facing staff to the decision-makers to solidfy the new culture, and processes so it stays resilient against any dysfuncational challenges. ▶︎
We listen to changes you need to make ➠ find the ROI ➠ collaborate on a tailored program ➠ conduct program ➠ measure results ➠ resolve the issue and see the changes
UNIVERSAL PROBLEM #1:
Are you maintaining your market position?
Visible in: editing or rejecting new ideas on the spot, reinforced status quo, increased turnover, “yes men”
ISSUES: Voices that reject new/any ideas stifles others’ free expression, causing disinterest. This ‘own goal’ hinders reaching a solution, and businesses with more agile cultures respond faster to market changes.
SOLUTIONS: LAB, and various ‘yes, and’ dynamic activities train people to remove the editing from idea-gathering. Everyone starts to feel heard, and this reduces energy spent on protecting reputations. Active participation increases. Your IP advances and expands, allowing easier implementation of ideas and solutions.
LENGTH OF TIME FOR CHANGE TO START OCCURRING: 3 sessions.
REBOOTR PACKAGE: Foundation (+ NeuroPlay).
The result will be observed in a significant increase in enthusiasm, and ‘Advocates’ or ‘Ambassadors’ stepping up to help guide this new culture.
UNIVERSAL PROBLEM #2:
Do your people care about being at work?
As seen in: ‘Quiet Quitting’; presenteeism; poor team communication
ISSUES: Many staff see their job as mostly just a paycheck. They work to live. Even if your culture is brilliant, at least one person per team drags their feet. A blocking ‘no’ can diminish up to 90% of the team progress, and slowly build defences in staff.
SOLUTIONS: Through using LAB, teams become tighter, and when staff see repeatedly demostrated authentic offers by management to meet their needs, they reciprocate and go above and beyond more. And self-interest starts taking more of a back seat in most program participants.
LENGTH OF FOR CHANGE TO START OCCURRING: minimum 3 months.
REBOOTR PACKAGES: NeuroPlay + Maintenance.
The result will be observed in a 15-25% increase in team communication, and a 10-16% increase in compliments from customers.
UNIVERSAL PROBLEM #3:
Do your staff even get along?
Observed in: backstabbing, gossip, avoidance, resignation, low gain or static team productivity
ISSUES: Team apathy or mistrust leads to people closing off from each other. Invariably, attention gravitates towards issues with processes or pay. Negative attitudes spread a negative culture, which leading to higher absenteeism, dysfunctional communication, and potential turnover.
SOLUTIONS: With weekly group practices in ‘making your partner look good’ and ‘being in the present’. Over a number of weeks you will subtle and consistent changes in openness, laughter, helping beyond one’s self, and reduction in blocking language. These are all signs that people are caring and supporting each other more.
LENGTH OF FOR CHANGE TO START OCCURRING: initial superficial changes (6 sessions) and long term changes (4-6 months).
REBOOTR PACKAGES: NeuroPlay + Maintenance.
The result will be observed in less complaining, instantaneous collaboration, staff working out problems quicker and in the moment (rather than letting them fester), which results in a 15-25% increase in operational team efficiency.
TYING IT UP.
As you can see, listening is the cornerstone of business operations.
This has been shown through numerous research and credible case studies.
And this is what your business and staff deserve.
SOCIAL PROOF.
These are organisations we have worked with, and some of which we continue to work for
We’d love to hear your ideas – we may have one or two for you …