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See your staff get on better with colleagues and clients

See uptick of retention of good talent, and reduction of your customer acquisition costs. Rebuild and reboot your teams faster to think differently with Improv@Work™
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CLIENTS INCLUDE

The team started to communicate in trust each other and be more open with each other. And that was a springboard for a new game plan, which we’re now rolling out in 2022. – Paul Brasch, GM

MANY TEAMS HIT THEIR NATURAL LIMIT OF DEVELOPMENT

Many are unaware of how they communication, and the result may be that they and their team miss out on accessing their ‘attic of possibilities’, that is, newer ideas.

This result effects their overall productivity.

Some ways this plays out can be:

  • slow responding to changes within your own sector stifling innovation.
  • organisational and personal values may not match.
  • less likelihood for recognition of actions, present and past.
  • internal hierarchies lacking flexibility.
  • conflicts more easily occur.
  • more avenues for self-interest to run rampant.
  • responding not through building, but through interjection.
  • some cross-team collaborations are more difficult than others.
  • self-censoring and editing of ideas lessen diversity of contributions.
  • imbalances in who contributes.
  • using ‘but’ more than ‘and’.

It doesn’t have to be like this.

So let’s improve this through applied improvisation (AIM)

HOW TEAMS IMPROVE THROUGH IMPROV@WORK™

Teams experience, absorb and apply rebootr’s applied improvisation (AIM) concept quickly and easily to work or HR issues

“Improv [is like] being yoga for your social skills, or loud noisy group mindfulness.”

Kurt Nelson, Ph.D. and Tim Houlihan, Second City Works

“[Improvisation] is the ability to create and implement a new or an unplanned solution in the face of an unexpected problem or change.”

MIT Sloan Management Review

‘GETTING ON BETTER WITH EACH COLLEAGES AND CLIENTS’ IN ACTION

through the LAB activity: ‘0 to 10’.

Within just 8 minutes of AIM, they go from starting to listen to trusting each other more.

This is what we are looking for: changes in behaviour and/or thinking we can build on.

LISTENING/BECOMING MORE PRESENT

They are focused on where others are at, and less on themselves.

y

AWARENESS

Then they become more aware of how they influence the conversation, and also pick up on the other person’s cues more.

w

CONNECTING

In other words, they speak everyone else’s language more.

TRUSTING

And they are more likely to develop greater trust between each other.

EXAMPLES ON HOW IMPROV@WORK™ IS APPLIED

ISSUE:

If new team members don’t blend well with existing teams, higher turnover is a result.

SOLUTION – apply AIM tools to:

  • work on listening, accepting and building on others ideas, and
  • “make others look good”.

RESULTS:

People take each other into account more, laugh and enjoy each other more, and help and collaborate more. A more inclusive and less problematic team stays together.

And they’re fun to do, and keep doing. That’s the key for their impact.

“The power with what you’re doing is you’re addressing things that no one’s solved.” – conversation with a sales manager of a Sydney cloud IT security firm.

THE IMPACT OF IMPROV@WORK™ ON HOW PEOPLE WORK

The Improv@Work session was great fun! Even though we have a cohesive team, it helped us bond further.

I can see great benefit in it being a catalyst for smoother, easier communication, as well as a support mechanism to enhance positive communication and culture.

Omar Afiouni, Chief Strategy Officer, MAP Institute

“So you let go of knowing you don’t need to know things, you’ll work it out, and … letting everybody do it in a team, because everyone has something to contribute. You’re able to listen to everyone’s creativeness, because you let go of the fear. And you [can] identify anyone in the team who has that fear, and [this game] brings out their child in them. That then enables them to also create what they really would like. So thank you.”

Buyers Agent, Sydney CBD

HOW AIM IS USED IN BUSINESS

How using service improv helps you lead better

❝”I need you to go past your lines and come from who you are, not what you recall.” Excellent customer service comes from going beyond the basics to “come from who you are.” Elsa knew how to do her job “by the book,” so she could do it “by the customer.”❞

IMPROV@WORK™ PACKAGES AND PROGRAMS

KICKSTART SESSION

Just get people back to having fun together. ▶︎

STANDARD PROGRAM

Aim for the goals of the team, hit the obstacles, and help your teams connect better with customers. ▶︎

INDIVIDUALISED SESSIONS

Sharpen those people-skills to keep problems away, and hit specific issues holding your team back. ▶︎

 

HOW WE DO EACH PACKAGE AND PROGRAM IN 4 STEPS

  1. We listen to what issues your team needs to overcome, and the changes needed.
  2. We collaborate on a custom program to get you there.
  3. We measure the initial results (e.g. “yes, and”-ing each other more) and longer results (e.g. NPS rating, # return customers).
  4. We work out together how you can lock in the changes to get greater ROI.

Want a quicker and easier way to get your people getting on better with each other?

Download an Improv@Work™ asset to start implementing a collaboration game into play for your ensemble right away.

And your ensemble can become more creative, and ultimately, more productive.

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